CNYRTA/Centro Announcement of Vacant Position Manager of Revenue Operations

CNYRTA/Centro Announcement of Vacant Position Manager of Revenue Operations
DEPARTMENT: Finance, Central New York Regional Transportation Authority
SALARY RANGE: Grade 7 – $70,524 to $78,827

Note:  Starting salary is determined by evaluation of experience and qualifications for the position and will be set at some point between the minimum and maximum of the pay scale.

JOB SUMMARY: This role oversees, supervises, and coordinates all activities within the Revenue Operations department, including the management of the fare collection system, mobile ticket sales, Tap-to-Pay sales, online sales, pass sales, and cash handling procedures. The position also involves coordinating with other departments, external agencies, and the general public.

SAFETY DUTIES: To be aware of safety policy, procedure, and protocols and to report unsafe conditions to the Director of Security & Training immediately.  To ensure overall departmental adherence to safety policy, procedure, and protocols.  To ensure subordinate staff attain the necessary and proper training and education on safety standards and arrange for annual review of the standards with the Director of Security & Training.  To coordinate these activities with the Director of Security & Training and report progress or deficiencies to supervisor for follow up.

MAJOR DUTIES:

1. Lead and foster professional growth among staff, setting departmental priorities and objectives.
2. Manages and trains revenue collection staff, ensuring the timely and accurate completion of weekly, monthly, quarterly, and annual tasks.
3. Maintains security and internal control over all fare inventories, main petty cash funds, and daily fare box receipts; prepares and/or oversees bank deposits. Manages the reconciliation and annual audit of petty cash accounts at all locations.
4. Oversees the sales process for the mobile ticketing, tap-to-pay, online store, transit HUB, RTC parking, and credit card transactions, including transaction processing and reconciliations.
5. Monitors credit card transaction processing, including research, returns, and reviewing reports in various software programs/websites. Reconciles all credit card transactions with bank statements.
6. Reviews and approves requests for replacement of lost and/or malfunctioning passes by individual bus riders.
7. Research and lead project setup of new revenue collection machines. Monitors service agreements for counting equipment and assists with maintenance research for ticket vending machines at the transit hub and RTC parking revenue machines.
8. Manges all cash receipt and sales order transactions in Abila software for fare media inventories, sales, outside sales outlets, and daily cash/check and credit card revenues. Reviews entries for posting by the Accounting Department.
9. Accurately records accounts receivable transactions in financial software, including invoicing, cash receipts, and related transactions.
10. Facilitates aged receivable reviews and collection efforts per the accounts receivable collection policy. Reports collection issues to management and recommends write-offs when necessary.
11. Prepares correcting or accrual journal entries for review and posting by the Accounting Department. Assists with the annual budget process by forecasting fare and parking revenues and with monthly revenue analytics. Provides information for annual audits and reviews inventory and revenue records with independent auditors.
12. Utilizes GFI software for research and analytics of revenues and equipment performance. Analyzes daily/monthly comparisons of GFI fare box revenue reports to actual monies counted from fare boxes at all locations.
13. Maintains relationships with outside sales agents and major customers of the Authority.
14. Works closely with management and external parties to update, maintain, and troubleshoot revenue collection software.
15. Manages I81 Parking lots and Centro Park-N-Ride monthly parking. Monitors and resolves parking availability issues and illegitimately parked vehicles (tickets, towing). Responds to parking security calls and customer complaints.
16. Coordinates and monitors NYS Fair revenue collection. Removed reference to NYS Fair duties regarding ticket sales
17. File Sales Tax returns as required by the state of New York (NYS)
18. Requisitions materials and supplies for the department and processes purchase requests in Microix.
19. Performs other related duties as assigned.

JOB REQUIREMENTS:

Education/Experience:  Bachelor’s degree in finance/accounting or the equivalent of seven (7) years of experience cash handling, revenue collection, or accounts receivable experience required, with supervisory experience preferred.

1. Knowledge of basic accounting principles.
2. Knowledge of revenue collection procedures, including safety and internal control principles.
3. Knowledge of authority policies and procedures, including marketing and purchasing.
4. Skill in analyzing accounting and revenue collection operations.
5. Skill in utilizing personal computer and various business application software programs.
6. Skill in supervision.
7. Skill in utilizing a computer and various complex spreadsheet and accounting software.
8. Skill in prioritizing work.
9. Skill in oral and written communication.

To apply for this position please complete an In House Transfer Request Form that is available from Danielle Raineri. A current resume must also be attached to the form. For individuals not currently employed by Centro, applications must be submitted to Danielle Raineri or go onto our website at www.centro.org  and apply! All qualified applicants are encouraged to apply.  CNYTRA reserves the right to select a candidate from within or outside the Company.

CNYRTA is an equal opportunity employer and a drug free workplace.

Posted 06/18/2024